Answers grounded in your company knowledge
Visitors do not always know which page contains the information they need. An AI chatbot gives them another route: asking a question. ChatbotNest uses your indexed website content to help explain your services, working arrangements and contact options.
This is useful for service businesses, stores and teams that regularly answer similar questions. Instead of writing a separate flow for every wording a customer might use, you provide materials and instructions for the assistant to follow.
For example, a training provider can add course descriptions, prerequisites and enrolment policies. The assistant can help visitors find a relevant course page or understand the published terms. An individual quote or an unusual situation is still a good reason to involve your team.
What should you prepare before launch?
- Current sources: service descriptions, FAQs, policies and contact information on your website.
- Instructions: the language and tone you want, and how to respond when information is missing.
- A route to a person: decide when a visitor should leave contact details or ask for a consultant.
- Test questions: examples from everyday work, including vague questions and requests outside your offer.
You can test conversations and the widget appearance in your dashboard before publishing. Check the sources as well as the answers. If information is missing, improve your materials first. Your assistant should not guess prices, deadlines or commitments on behalf of your business.
Human handoff and capturing enquiries
Some situations need personal help. ChatbotNest supports collecting contact details from interested visitors and handing conversations to a human. Your team can continue helping in the dashboard when a question requires a closer look.
Decide who handles these conversations and how often they check new enquiries. An available assistant does not mean your employees are available around the clock. Set the greeting and instructions to match how your company actually works.
Avoid asking for passwords, card details or confidential documents in a general conversation. Direct questions about individual accounts or orders to an appropriate authenticated support process.
Launch and ongoing maintenance
After testing, verify your domain and publish your chatbot. Add the script from your dashboard to your website. For a popular CMS, follow our WordPress installation guide. If you sell products, explore our ecommerce chatbot use cases too.
After launch, review conversations regularly, improve unclear source material and refresh knowledge when your offer changes. Assess which questions the assistant handles usefully and which still need your team. AI can make mistakes, so this review is part of maintaining the service.
A Free account lets you begin testing without a payment card. See the current pricing for feature availability and conversation limits.